Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button. Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. If this is a mic or headset right click Volume icon in System Tray to Open Sound Settings, make sure the correct device is selected for input or output in the dropdown menu. Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot. Make sure you're pairing correctly as shown here. I'll give all possible steps for troubleshooting Bluetooth in order of priority:
System Restore can be run when WIndows will not start from Repair Mode reached by whichever method works here. You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them.
If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately hide with the Hide Updates tool downloaded from here. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.
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